What is a bare foot measurement and how do I take one? As our footwear comes from different manufacturers, there can be a bit of variation among sizes. In order to make sure your boots fit perfectly, we request that you take a barefoot measurement. After removing all footwear and socks, trace around your foot on a piece of paper. Measure this outline, from the heal to the tip of the biggest toe.
My boots don't fit, can I return them? All exchanges will be at the discretion of Down Under Boots. Please contact us first if you wish to return your boots. We will provide a return address and instructions. We do not exchange for incorrect sizing so please choose carefully. However, if you find a manufacturers fault with your boots, we will gladly exchange your item or offer a full refund.
Who do you ship with? Both domestic and International orders are with Australia post. We mark all overseas orders as a gift to help you save on import taxes.
Are these all UGG Australia boots? Each item will have it's brand clearly displayed in the description. So please check before buying.We do sell the brand UGG, however we also sell many other quality Australian sheepskin ugg boots. UGG is a generic term in Australia used to describe all types of sheepskin and wool boots.
Will I have to pay Import taxes? Beacuse we are such nice people we mark all international orders as a gift to save you having to pay import taxes. This also reduces shippping time by avoiding customs delays. Althought his works most of the time, there are cases when your item will be individually selected and you may be subject to these fees. This is beyond our control and these additional fees are your responsibility. Pease check with your Countries cusoms authorities for more detail.
How do I care for my new Uggs? Your new uggs should be treated with a good water repellant before wearing. They can be gently hand washed in a wool wash mixture when needed. Small stains or scuffs can be spot cleaned with a cloth or soft brush.
How can I deodourize my boots? This can be achieved very simply by mixing 2 tea spoons of baking soda and 2 teaspoons of cornflour. Sprinkle the mixture inside the boots, shake and let stand over night. Simply remove the excess powder in the morning by turning upside down and shaking. Your boots will be odour free and ready to wear.
This is a gift, can you send to another address? Yes, we can easily ship to a different address. Please enter your details in the billing address and the receivers deatils in the shipping address section during checkout.
